Repair | It's a Vivas Thing!

It has been one of THOSE weeks. I ended up going to the dentist from the pain in my tooth. I was hoping it'd be an easy fix; you know, a filling came out, put it back in and move on. Of course not! Cracked tooth, crown, possible root canal and no insurance. I cried, he tried to seal it and then I left.

I took the Drama Queen to the optometrist for her eye exam. Nearsighted. Glasses. That was actually fun, picking out glasses for her.

After that, we headed to our next appointment. Not so fun. Not so great. More later.

The Sear's repairman came out and fixed the seal on our washing machine. Again. He said the ring was off. OK, can you put it back on? He says it's fixed, so hubby starts doing laundry for me, cause he's great that way. And we survive Tuesday.

But on Wednesday, I am headed off to yet ANOTHER appointment. I run into the garage to grab something and my feet become soaked.

AGAIN.

The garage is full of water.

AGAIN.

I am thinking it is a very good thing that I do not have a laundry room in my house, because it would be thoroughly damaged at this point.

I walk into the living room and tell hubby, "The garage is full of water again. And I have to leave. I"m sorry. If I were you, I'd go straight to the escalation department this time."

And I walk out. Because I am thinking that really, the Sear's people do NOT want to even hear my voice.

AGAIN!

While I was waiting for my appointment, hubby calls. He says that the repairman is coming out to the house. AGAIN. He says that he told them he's done and wants the machine fixed TODAY and a new machine since this one can't manage to stay fixed. AGAIN.

By the time I get home, the repairman shows up.

AGAIN! He says he doesn't know why the seal came off. AGAIN. I really don't care. I just want to make sure it doesn't happen. AGAIN. I hear hubby tell him he is tired of spending his days waiting around for Sear's repairmen.

You think?

I'm afraid to try and do laundry. I have more appointments today and don't have time to deal with another flood. I think I'll wait until hubby comes home…………………..

If you're interested in reading about my other Sear's Fiasco's (and there are a LOT of them now), you can go here; I'm actually thinking of starting a blog just for Sears. What do you think?

Appliances and Repairmen

A New Day

Sear's Repairmen & Goldfish

Sear's Repairmen & Goldfish, Part 2

DMV

Sear's Part 3

BTW, today is ,

at Good, True and Beautiful. I'm pretty sure that I can simply say, my joy this week is my hubby, and his willingness to, well, be mine and give me joy.

…And there is water every where.

My first thought was, "Lord, please don't let it be the washing machine."

And then I thought, "Lord, please don't let it be the water heater."

And then, I called the Smart One over to help me figure it out. We got out the flashlight and looked up, down, around, over and under. I didn't think it could be the water heater because there wasn't enough water, unless it was a slow leak. But, the water was actually closer to the heater than the washing machine, so I wasn't sure. We ran a rinse and drain and couldn't find the leak, so we finally decided to call hubby. The conversation went somewhat like the other night; only this time, I was the bearer of bad news.

Me: "Hi, honey. You may not want to come home."

Him, "What's wrong?"

Me, "Well, you know how the other night you told me to just go to bed? You might want to do that tonight."

Him, "Why's that?"

Me, "Well, either the washer or the water heater is broke. Regardless, the garage is full of water."

He came straight home and went to work trying to figure it out. And it was; you guessed it, the washing machine! The water was pouring out of the top of the machine, towards the water heater. The new rubber seal was put on incorrectly. I won't tell you what I was thinking, but you can imagine that I wasn't real happy. I called the Sear's repair line and stayed on hold forever, only to get the person that makes you give them all of your information even though you've just told them that you have a warranty, a service number, etc and you don't want to have to repeat the information all over again to a different person. Then, I tell them anyway because after all, they're just trying to do their job, and I'm put on hold once again. After another 15 minutes go by, we're finally connected and none of the information has been passed, so I have to start all over again!

They apologize and say that they can't get anyone over to fix it until Tuesday. (It's Saturday, and I've been waiting since Thursday to wash my clothes.And there are EIGHT people in my house!) It does not matter that there is water in the garage or that I have dirty clothes or that their repair men are incompetent. It does not matter that I am desperate or that the dumb washing machine keeps breaking on me! Apparently, they think by giving me a $10 gift card takes care of the countless hours I've spent waiting for them to fix my machine. And I don't qualify for a new machine, because in order to qualify it has to be the same thing that keeps breaking, not several different things. Yeah, like that makes sense. So…They can't come until Tuesday.

The lady does give me another number and suggests that I call on Monday and see if they can get over to fix it same day, pleading my case. She wants me to call at seven am, central time. That's five am for me, but hey, if it will get my dishwasher fixed a day earlier, I'll do it! Then she realizes that that won't work because their department calls my city's department and if it is five am when I call them, it is also five am for my city's department. Well, duh!

Ok, honestly, this is where it becomes almost comical. She then spends the next few minutes trying to calculate what time I should call on Monday. She's trying to figure it out because there is a two hour time difference and she wants to make sure that my city's office is open when I call. I suggest that I just call at whatever time they open, since I live in the same city. She isn't happy with that answer, because she's still trying to figure out the time difference. HELLO…I am in the same time zone as the office in my city!!! She finally decides that I should call her at 9:30 in her time zone which would be 7:30 in my time zone because by then the office in my city should be open, because they also have a two hour difference. Ok, ma'm, I'll do that.

Do you suppose that they train their repairmen and their customer service people in the same office? Maybe what they really do in their training sessions is teach them 101 Ways to Annoy Their Customers.

At any rate, I finally get off the phone and head upstairs to relax and try and watch a movie after such a day as this.

And then the wailing starts. OH NO PLEASE SAY IT ISN'T SO!!!

Yah, it's the Drama Queen.

"Goldie is dead! I was watching him and he was breathing and then he went upside down and his mouth was doing this (she actually shows me how he was gasping for air) and then it stopped and now he's DEADDDDD!!!"

We are not a callous family, honest. But B-boo had to leave the room before she burst into uncontrollable laughter.

Poor Punky had to hold the Drama Queen while she sobbed.

I offered her a hot bath to make her feel better.

And when she left, I quickly told B-boo to have her daddy flush it into Neverland.

He wasn't thrilled because the agreement was that I would do it while they were at church. But hey, the fish was still alive then! He flushed; I tried to appear compassionate.

Hey, at least I didn't make us circle the toilet as we said a few nice things about the fish!

As for the washing machine…we're waiting for part 4 of the continuing drama.

Other Sear's Fiascoes:

Appliances and Repairmen

A New Day

Sear's Repairmen & Goldfish

Sear's Repairmen & Goldfish, Part 2

DMV

Sear's Part 3